FOR IMMEDIATE RELEASE - August 23, 2010

Contacts:
Colleen O'Mara Pinckney Hugo Group 315-478-6700 colleen@pinckneyhugo.com

TERACAI™ recognized for Cisco Channel Customer Satisfaction Excellence

SYRACUSE, N.Y. - TERACAI™, a Cisco Silver Partner that helps customers build, manage and optimize core networking, communication, and data center solutions, is being recognized by Cisco Systems for Cisco Channel Customer Satisfaction Excellence.

Customer Satisfaction Excellence is the highest distinction a Cisco partner can achieve. Each quarter, Cisco acknowledges Certified Partners that have the highest customer satisfaction results within each geographic region, which are captured in the Cisco Partner Access Online tool.

To earn recognition for Customer Satisfaction Excellence, TERACAI received the required number of survey responses, and met or exceeded the Cisco Customer Satisfaction Excellence target for the region. TERACAI has received recognition for Customer Satisfaction Excellence every quarter since the company's existence.

"We are honored with this recognition and would expect nothing less from the TERACAI team, because our approach to doing business is customer-centered. We strive to be knowledgeable, responsive, and focused on ensuring that the solutions we offer meet the business, financial and technical requirements of our customers," says Pete Belyea, Vice President of TERACAI.

TERACAI will be recognized for Customer Satisfaction Excellence in the Cisco Partner Locator with a gold star indicating its achievement. Customers, Cisco personnel and partners will be able to identify TERACAI as having achieved outstanding customer satisfaction.

Currently, TERACAI is one of only 162 of Cisco's more than 16,000 domestic partners to have earned recognition for Customer Satisfaction Excellence, according to Cisco's Partner Locator.

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