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About Us

Who we are and what we do:

TERACAI is a northeastern solution provider who helps organizations meet their business goals through core networking infrastructures allowing the enablement of virtualization, unified communications and cloud applications.

How we’re different:

TERACAI is a different kind of technology partner - we help you see the whole picture. With proven experience in large or small projects, TERACAI has the expertise, methodology and resources to implement the right solutions

and enable your team to effectively support them.

 

Expertise

TERACAI’s expertise is demonstrated by our vast industry experience and the financial stability of a company that has the freedom to always make our customers top priority.

Industry Knowledge

  • TERACAI has experience working with organizations across multiple geographic boundaries, in various industry verticals and with a broad range of technological needs.

 

  • Our engineers have extensive experience in providing customized solutions to organizations of all sizes and hold numerous manufacturer certifications. Our engineering team is continually expanding its knowledge base to better understand the technologies you use now and prepare for the ones you’ll implement in the future.

Methodology

Our unique methodology allows us to fully understand the specific needs of your organization and makes partnering with us easy.

Getting started

  • When you begin your business experience with TERACAI, we work with you to learn the ins and outs of your current technology platforms, your upcoming needs and your future goals.

 

  • Assessments – Our wireless, network, virtualization and voice readiness assessments will help you build a plan that meets the ever-changing needs of your organization and provide a benchmark to measure your technological capabilities against others in your industry. Our HealthCheck assessment tool provides you with visibility into the health of your network, including networking and server assets and helps you determine your readiness for real-time applications, such as voice and video.

Customer experience

  • Customer service isn’t just what we do – it’s who we are.

 

  • Customer Satisfaction Excellence is the highest distinction a Cisco partner can achieve within the Channel Partner Program. TERACAI routinely achieves this honor, putting us in the top 1% of more than 17,000 Cisco partners for service.

 

  • We also utilize a Net Promoter management tool to encourage customer feedback and improve our processes.

 

  • Specialized care – When you work with TERACAI, rest assured that your organization and your critical projects become our priority. As your trusted partner, you will receive individualized service and support from TERACAI every step of the way.

 

  • Our goal is to give special attention to every detail of your project from beginning to end. We’re not perfect, and we know that mistakes do happen. When they do, that’s what really sets us apart. There’s no one that will work harder to ensure your project reaches its successful conclusion than TERACAI – that’s our promise to you.

 

  • With our ISO 9001:2008-certified quality management system, you know that your projects will go through the same processes with the same level of care each time. Our team is regularly trained and tested to guarantee that we’re utilizing the most efficient means to achieve your business goals.

Knowledge transfer

  • We work with your team to help reduce the learning curve on new technologies so you can quickly come up to speed and more effectively manage your infrastructure immediately after implementation.

Resources

When working with TERACAI you gain extensive resources that help simplify the implementation of your technology solutions and enhance your ability to accomplish business goals.

Engineering

  • When you work with TERACAI’s engineers you gain a valuable resource to enhance your in-house IT team. With budgets shrinking and your team members gaining increased responsibilities, we understand it’s not always easy to plan and execute new projects at the rate your organization demands. TERACAI can supplement your projects by filling any potential gaps in time, knowledge, technology or staffing.

 

  • Testing lab – TERACAI’s Technology Exploration Center is our in-house live network testing facility where we can analyze technology in real-world networking scenarios. In our Technology Exploration Center, we provide hands-on demos to illustrate the effectiveness of any potential solution you’re considering.

 

  • Staging and configuration – We have an electrostatic discharge (ESD)-protected facility where our engineers can re-create your live network environment to test proof-of-concept for any solution we propose. This state-of-the-art staging and configuration center provides the ability to pre-configure complex solutions and test them in a safe environment prior to implementation. We invite your team to join us during this process to see firsthand and test how the new technologies will perform in your network setting.

Partnerships/Affiliations

  • By working with industry-leading manufacturer partners, TERACAI is able to provide you with comprehensive solutions to fit every aspect of your agile and scalable technology infrastructure.

     

    • Cisco Premier Partner

       

    • Dell Certified Premier Partner

       

    • VMware Enterprise Solution Provider

       

    • CABLExpress Partner

Trust X Alliance

  • We leverage our partnership with Trust X Alliance, a network of independent contractors, to strategically meet your needs through quality, reliable providers no matter where you are or what you need. Trust X Alliance is a powerful network of Elite Technology Service Providers whose mission is to enable businesses to be more successful through the use of technology. The collective resources and expertise of Trust X Alliance partners result in a level of IT services and solutions customers won’t find anywhere else, helping them rise above IT challenges to build better businesses. Individually we’re strong. Collectively we’re extraordinary.