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Case Studies
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Nonprofit's communications barriers eliminated with cloud-based UC solution

    TERACAI teams with Cayuga Centers

    Cayuga Centers committed to solving their communications challenges in a way that would benefit the entire organization.

     

    In this short video, the team from Cayuga Centers explains how they achieved better agency-wide communications with a Cisco Spark solution.

 

Learn about the advantages Cayuga Centers has now realized:

  • 4-digit dialing between branches
  • Videoconferencing participants have the feel of being in the same room

 

Read the full case study here.

Nonprofit's communications barriers eliminated with cloud-based UC solution
Nonprofit's communications barriers eliminated with cloud-based UC solution

As Cayuga Centers grew in size and expanded with locations throughout New York, as well as Delaware and Florida, they improved communications and maximized resources with a Cisco Spark solution that created the opportunity to enhance efficiencies across the agency.

Insurance and risk management firm unlocks full potential of its UC and videoconferencing investments
Insurance and risk management firm unlocks full potential of its UC and videoconferencing investments

OneGroup wanted to better understand their videoconferencing capabilities and use them to improve communications internally as well as with clients.

Gaming Authority Expands Data Capacity and Increases Efficiency with Advanced Storage Solutions
Gaming Authority Expands Data Capacity and Increases Efficiency with Advanced Storage Solutions

The Seneca Gaming Authority (SGA) was looking for greater performance, ease of use and scalability in their storage—all in a solution that could be implemented with a very small footprint.

School District Enhances Educational Experiences with Virtual Desktop Infrastructure Solution
School District Enhances Educational Experiences with Virtual Desktop Infrastructure Solution

The Phoenix Central School District sought to create a more manageable desktop experience. Its VDI solution allows Phoenix to deliver a consistent end user experience no matter where a teacher or student logs in.

Technology Incubator Ignites Small Business Startups With Cloud-Based Wireless System
Technology Incubator Ignites Small Business Startups With Cloud-Based Wireless System

The Syracuse Technology Garden’s goal was to implement a streamlined technology infrastructure and cloud-based wireless system that would be scalable into the future, and provide significantly increased capabilities.

 

Health System Improves Efficiency with Standards-Based Networking and Wireless Infrastructure
Health System Improves Efficiency with Standards-Based Networking and Wireless Infrastructure

As one of the largest health systems in Pennsylvania, WellSpan Health needed to develop a standardized, efficient core networking infrastructure that was scalable for future growth.

Bank Enhances Customer Experience and Increases Efficiency With Video Technology
Bank Enhances Customer Experience and Increases Efficiency With Video Technology

With continued growth, Generations Bank sought new and innovative ways to enhance communications between its multiple branch locations.

 

Healthcare System Improves Efficiencies with VoIP and Unified Communications Solutions
Healthcare System Improves Efficiencies with VoIP and Unified Communications Solutions

Knowing the need for increased stability and effectiveness in its phone systems, Catholic Health worked with TERACAI’s team of engineers to develop a plan for implementation to ensure a seamless cutover of new VoIP phone systems across the hospital network.

Cyber Security Provider Maximizes Efficiency and Scalability With Virtualized Environment
Cyber Security Provider Maximizes Efficiency and Scalability With Virtualized Environment

As Assured Information Security, Inc. (AIS) looked at its plans for growth, it realized that its current IT infrastructure was not scalable for future generations of hardware.

Transcription:

Edward: Cayuga Centers is a cutting-edge human services agency in the child welfare, the juvenile justice, mental health, developmental disabilities, and immigration systems.

 

Eric: Our phone contract was coming up about a year ago. We were looking for a company that was local, somebody that we can work with, somebody where we're able to get help right away. We found TERACAI, and TERACAI stepped forward and helped us getting this project going.

 

Beth: We were on old technology and new technology, so initially we had the struggles of integrating that. We had staff that would be sitting across a hallway that would have to dial a full 10-digit number rather than just being able to dial a four-digit extension. By upgrading our technology and bringing in TERACAI in the systems across all of the agency, we eliminated that barrier. That was probably the first step was just in the phone system.

 

Eric: We went with the Cisco, the system that we went with. It's Cisco Spark. We've got paging up and TERACAI has helped us with paging and different other steps into the phone system. We're very happy with that.

 

Edward: Being able to pick up a phone and dial four digits from Auburn, New York, and being able to reach New York City, being able to reach Delaware, being able to reach Palm Beach Florida, is a whole different reality than if you're dialing, I'm not sure, what's that, 14, 15, 16 digits?

 

Eric: We have all these satellite agencies all across the state and out of state. One of the challenges that we had was trying to bring it all together. With Cisco Spark, we would be able to do a cloud solution. I was able to bring all the phones in. It just made life easier. The old phone system was on-prem, so that created a lot of issues. We only had a four-man office, just to put it on-prem was very expensive. The cloud solution just made it a lot simpler and it was cost effective for the agency.

 

Beth: We have enhanced our communication between all of our programs across our agency. Since we are not just Auburn-centric, we have programs in New York City, Delaware, Florida. We desperately needed to make that connection so that we were looking at the fiscal cost of travel. We were able to cut that down and improve technology and communication. We can now very easily and very quickly communicate with all our staff across all our programs. We've found that we are not only growing in number of staff and size of program, but also growing geographically. We really, really needed to make that communication connection.

 

Eric: As we learned with Spark and how good Cisco Spark was and what its capabilities was, we started looking at the videoconferencing. We're able to communicate in other ways than just using the phone.

 

Edward: We had been doing GoToMeetings, Skype, all kinds of other things. I guess if you don't mind the words, the lips, and the hands, moving in three different directions and having nothing to do with each other, those things work. Particularly, as I have a board that's split between Central New York and New York City, board meetings were increasingly frustrating. I've found that videoconferencing lets me have meetings that are effective meetings, lets me do mentoring, lets me do training and the like, where we get people on the same page.

 

Beth: The teleconferencing has now enabled us to, we have meetings that just feel real time, you know? We're really, the conferencing and being able to talk to staff across our agency is just, it's light years.

 

Edward: Communication leads to a sense of one agency, and it saves resources. We also talk about effectiveness and efficiency. Having good internet, having good phones, having a good video conferencing has helped us put more resources on task, has helped us change the lives of children's families, the other people we serve, has made us a better agency. Very much, we believe that TERACAI is a good partner. TERACAI also has delivered, and there's nothing worse than people who promise and don't deliver.