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Professional Services
Project Services

Methodologies based on efficiency and value

TERACAI’s project services provide customers with the most efficient and cost-effective project planning and management services available.

 

TERACAI believes that the backbone to delivering projects on-time and on-budget is directly related to the project methodology, project management, and installation services provided. TERACAI promises to deliver the same exceptional value to every customer for every project.


Project Methodology

TERACAI’s approach mirrors the Cisco model for lifecycle management. This technology life cycle is a step-by-step approach to managing the design, implementation, and maintenance of the IT infrastructure. We refer to this methodology as “PPDIOO,” an acronym for the letters that make up each step.

 

  • Preparation - gathering information about existing conditions and business processes

 

  • Planning - determination of technology and business goals within the constraints of time and money

 

  • Design - assembling necessary components and technologies to work cohesively in the achievement of goals set forth in the planning phase

 

  • Implementation - making the dream a reality

 

  • Operation - normal day-to-day use of the enhanced functionality

 

  • Optimization - continuous review of business processes and technologies to further enhance the project

 

TERACAI makes conscious use of the PPDIOO guideline, with modifications for each individual customer. We understand that every customer is different, and every project has unique characteristics. TERACAI tailors solutions that seek to meet those unique needs, while maintaining a high level of professionalism and ensuring projects are implemented on-time and on-budget.

Project Management

With three decades of experience, our project management team knows a thing or two about delivering you the most secure, efficient and cost-effective installation possible with little to no disruption to your core business.



Our project managers handle the entire process - project review, installation schedule, strategy development for minimal downtime, and implementation to keep the project on time and within your budget.

 

TERACAI project managers use a proven methodology in order to deliver projects in a timely, efficient, and successful manner. Our methodology is based upon a checks-and-balances approach that aligns to TERACAI’s implementation procedures.

 

Specifically, our approach is comprised of the following steps/phases:

 

  • Review

 

  • Plan

 

  • Design

 

  • Implement

 

  • Operate

 

Our project managers are the primary contact from start to finish and they work hand-in-hand with customer project manager(s) and the implementation team to ensure everything is completed - and that nothing gets missed in the process. All parties are aware of the status of the project at any given time and we don’t move to the next phase of the project until everyone agrees that the previous phases have been completed.

 

Using the standard practices of the Project Management Institute - with proven implementation procedures and scrutinizing attention to detail - projects will be implemented with minimal disturbance to the customer.

Installation Services

TERACAI engineers will assist with building your plan and then executing the deployment. Our services team is responsive and knowledgeable - and not just because of the extensive certifications or the 100+ years of combined service and specializations we hold, but because of real-world, in-the-trenches global IT experience working with everyone from start-ups to Fortune 100 organizations. 

 

We offer professional services throughout North America (including Canada) by deploying our professional services team or by leveraging more than 400 partners through our partnership with Trust X Alliance. Whether utilizing our internal resources or Trust X Alliance expertise, our commitment to providing exceptional service is second to none. Both provide multiple levels of engineers from Level 1 to Level 3 and 24x7 deployment offerings. So no matter where you are in North America, or what you need, TERACAI can help you handle your install.

 

Benefits of using TERACAI Resources:

 

  • Focus internal technical resources on your core business, customers, and market opportunities to increase your ROI.

 

  • National deployments can be centralized with one point of contact and one project management lead provided by TERACAI.

 

  • Our global experience allows us to cater our real-life experience to your specific needs.

 

  • Multi-site deployments can be scheduled at the same time for shorter project windows and better ROI.

 

  • One-time deployments are more cost-effective than hiring, training and insuring additional internal resources.