We have IT covered

End-of-Support Announcement on Cisco Phones


Cisco will no longer support these phones

An inevitable truth about the march of technology is that as it advances, products get left behind. Cisco recently announced a group of very old phones that it will no longer support in the latest version of Unified Communications Manager (CallManager) 11.5.

Here is a list of the phones:

  • Cisco IP Phone 12 S
  • Cisco IP Phone 12 SP
  • Cisco IP Phone 12 SP+
  • Cisco IP Phone 30 SP+
  • Cisco IP Phone 30 VIP
  • Cisco Unified IP Phone 7902G
  • Cisco Unified IP Phone 7905G
  • Cisco Unified IP Phone 7910
  • Cisco Unified IP Phone 7910G
  • Cisco Unified IP Phone 7910+SW
  • Cisco Unified IP Phone 7910G+SW
  • Cisco Unified IP Phone 7912G
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Conference Station 7935


These phones are all first generation phones of their type, and lack many of the features and functions we take for granted in our modern phones. They are also not capable of supporting the modern security features required in today’s security-conscious world. In fact, most of them wouldn’t know what Fast Ethernet was even if a 10/100 cable was plugged into them.

While there may still be some of these model phones still in service, they have been end-of-sale and end-of-support for many, many years. Supporting these phones retains unnecessary code that can be better utilized to add important features needed by organizations to collaborate more effectively.

Big discounts available

To help with the transition, and relieve some of the financial burden, Cisco is offering deep discounts on latest generation phones. The goal is to have customers trade in any of their 7900 series phones and certain other end-of-sale model phones.

What are the next phones to go end-of-support? Probably the 7940, 7960, and 7970 Series. Possibly the 7941, 7961, 7971, 3900 Series as well (minus the 3905). It’s anyone’s guess, but it may make sense to start budgeting and replacing older 7900 series phones with 7800 and 8800 series phones when they break. The only problem is they are pretty much indestructible – they just keep going and going. It’s not uncommon to hear of people who have the same phone on their desk for more than 10 years.

What will the future hold?

We can’t even venture a guess when the next crop of phones will be stricken from the code, but it is time to start planning now, and implementing as soon as possible. Not only can you stretch the cost over more budget cycles, but there are more features and advantages in the newer phones that weren’t even dreamed of in the older phones.

Gigabit pass-through connectivity is standard in all of the 8800 phones and start in the 7841. All of the 7800 and 8800 are energy efficient, using less power than the 7900 series phones, even with the color screens in the 8800 series. The 8851 and 61 are Bluetooth-capable, allowing Bluetooth headset and smartphone pairing. And these are just a few of the many advantages of the newer model phones from Cisco.

Knowing what will come allows you to plan accordingly. Upgrading your phones now can allow you to reap a number of benefits in your organization.

Read this case study to learn how a large healthcare system improved efficiencies with unified communications and VoIP solutions.