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Case Studies
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Insurance and risk management firm unlocks full potential of its UC and videoconferencing investments

    TERACAI teams with OneGroup

    OneGroup wanted to better understand their videoconferencing capabilities and use them to improve communications internally as well as with clients.

     

    In this short video, the team from OneGroup explains how they achieved better videoconferencing capabilities with a TelePresence solution they truly understand.

 

Learn about the advantages OneGroup has now realized:

  • Full understanding of videoconferencing capabilities
  • Able to conduct videoconferencing sessions with outside customers
  • Increase in videoconferencing usage

 

Read the full case study here.

Nonprofit's communications barriers eliminated with cloud-based UC solution
Nonprofit's communications barriers eliminated with cloud-based UC solution

As Cayuga Centers grew in size and expanded with locations throughout New York, as well as Delaware and Florida, they improved communications and maximized resources with a Cisco Spark solution that created the opportunity to enhance efficiencies across the agency.

Insurance and risk management firm unlocks full potential of its UC and videoconferencing investments
Insurance and risk management firm unlocks full potential of its UC and videoconferencing investments

OneGroup wanted to better understand their videoconferencing capabilities and use them to improve communications internally as well as with clients.

Gaming Authority Expands Data Capacity and Increases Efficiency with Advanced Storage Solutions
Gaming Authority Expands Data Capacity and Increases Efficiency with Advanced Storage Solutions

The Seneca Gaming Authority (SGA) was looking for greater performance, ease of use and scalability in their storage—all in a solution that could be implemented with a very small footprint.

School District Enhances Educational Experiences with Virtual Desktop Infrastructure Solution
School District Enhances Educational Experiences with Virtual Desktop Infrastructure Solution

The Phoenix Central School District sought to create a more manageable desktop experience. Its VDI solution allows Phoenix to deliver a consistent end user experience no matter where a teacher or student logs in.

Technology Incubator Ignites Small Business Startups With Cloud-Based Wireless System
Technology Incubator Ignites Small Business Startups With Cloud-Based Wireless System

The Syracuse Technology Garden’s goal was to implement a streamlined technology infrastructure and cloud-based wireless system that would be scalable into the future, and provide significantly increased capabilities.

 

Health System Improves Efficiency with Standards-Based Networking and Wireless Infrastructure
Health System Improves Efficiency with Standards-Based Networking and Wireless Infrastructure

As one of the largest health systems in Pennsylvania, WellSpan Health needed to develop a standardized, efficient core networking infrastructure that was scalable for future growth.

Bank Enhances Customer Experience and Increases Efficiency With Video Technology
Bank Enhances Customer Experience and Increases Efficiency With Video Technology

With continued growth, Generations Bank sought new and innovative ways to enhance communications between its multiple branch locations.

 

Healthcare System Improves Efficiencies with VoIP and Unified Communications Solutions
Healthcare System Improves Efficiencies with VoIP and Unified Communications Solutions

Knowing the need for increased stability and effectiveness in its phone systems, Catholic Health worked with TERACAI’s team of engineers to develop a plan for implementation to ensure a seamless cutover of new VoIP phone systems across the hospital network.

Cyber Security Provider Maximizes Efficiency and Scalability With Virtualized Environment
Cyber Security Provider Maximizes Efficiency and Scalability With Virtualized Environment

As Assured Information Security, Inc. (AIS) looked at its plans for growth, it realized that its current IT infrastructure was not scalable for future generations of hardware.

Transcription:

Bob: We're at 17 locations right now and we've added probably the majority of these in the last two years, so we're expanding not only past central New York into Pennsylvania, downstate New York, maybe in the future looking at other states. We went real quick from ... actually this building, we had to build this building two years ago because we grew so much, so the communications between videoconferencing, keeping all the offices together, the phones, pretty much anything to deal with communications were issues that we were having.


Dani: When we started to have some ... I took over the front area. They started having some issues with the phones and things like that, and I knew that TERACAI would be able to help us a little bit more, so we all worked together and advanced our relationship a little bit further.


Bob: We started off with videoconferencing, with the web back so some of our licensing, we switched over. We found out real quick that we could trust them. They did a great job for us. We pretty much rely on them strictly now to help us out with our phones. Our phones have been a big issue here.


So our ongoing work with TERACAI is going on today and will continue for a long ... we envision this as a long-term relationship. They help us out pretty much with the videoconferencing, communications, and phones.


Dani: We had a previous company that had been working with us to get things together for both the phones and our WebEx and they have been able to come in and uncover some mysteries and things like that from the original install and help us learn internally. Also, how to train our people internally and get things rolling here.


Bob: They take the time to understand our problems so they can help us out. Figure them out not only short-term, but long-term.


Dani: TERACAI has been, for me, I came in with very little technical experience, I wasn't familiar with the phone system at all or WebEx, so David has really taken the time to nurture me and train me and take me under his wing so that I can learn to do things on my own as well. That's made my job so much easier that I'm not struggling and I have a resource that I can ask questions to.


Bob: They keep us on task. It's very easy to get sucked up in the days where you're just running around fixing stuff and taking care of other things. But implements, solve problems, their reaction time is phenomenal. Have no problems whatsoever with the reaction time.


Dani: They're really ... we don't consider them a vendor. They're really an extension of our team.


Bob: We're very comfortable with them. No problem whatsoever and they really are ... we really have partnered. It really is just not a work relationship, it really is ... we genuinely like one another and we talk to one another, so we really are a partner with TERACAI.