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Maintenance Services
We have IT covered

IT hardware support on your terms

What if you could gain more control of your infrastructure and save budget money with your hardware support?

 

Using a hybrid support strategy can deliver a more right-sized, custom-built solution that will allow you to save money and gain flexibility and independence.

 

Hybrid support solutions allow you to use a mix of OEM support, third-party maintenance (TPM) and a spares program in order to get the ideal structure for your needs.

 

It's time to find out how much you can get out of your support.


TERACAI provides the flexible third-party maintenance offering that meets your needs

TERACAI offers third-party maintenance that allows you to get the customized support options you need at a fraction of the cost - 50% to 60% less than OEM hardware support.

 

Here’s what TERACAI TPM can do for you:

  • Optimal IT hardware support
  • Right-sized customizable support strategies
  • Reduce OPEX costs by up to 60%
  • Freedom to extend product life cycles
  • Flexible, consolidated contracts

TPM levels of support

8x5xNBD

  • Tech Support 8AM-5PM (M-F)
  • NBD On-Site Service

8x5x4

  • Tech Support 8AM-5PM (M-F)
  • 4-Hour Response Time

24x7x4

  • Tech Support 24 Hours x 7 Days
  • 4-Hour Response Time

The Hybrid Support Approach


Optimize your maintenance with a custom hybrid maintenance solution

You don’t have to be forced into a timeline that’s not suited for your organization’s needs. You can have the freedom and flexibility of a hybrid maintenance plan with TERACAI.

  • Save budget money up to 50%-60%
  • Rely on strong third-party maintenance (TPM) offerings
  • Select a spares program to provide coverage

Use a blend of TPM, a spares program, and OEM support in the areas where each makes the most sense. TERACAI can help you implement a right-sized hybrid support solution using third-party maintenance.