Maintenance Services
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IT hardware support on your terms

What if you could gain more control of your infrastructure and save budget money with your hardware support?


Using a hybrid support strategy can deliver a more right-sized, custom-built solution that will allow you to save money and gain flexibility and independence.


Hybrid support solutions allow you to use a mix of OEM support, third-party maintenance (TPM) and a spares program in order to get the ideal structure for your needs.


It's time to find out how much you can get out of your support.

Download our third-party maintenance info sheet here.

TERACAI provides the flexible third-party maintenance offering that meets your needs

TERACAI offers third-party maintenance that allows you to get the customized support options you need at a fraction of the cost - 50% to 60% less than OEM hardware support.


Here’s what TERACAI TPM can do for you:

  • Optimal IT hardware support
  • Right-sized customizable support strategies
  • Reduce OPEX costs by up to 60%
  • Freedom to extend product life cycles
  • Flexible, consolidated contracts

TPM levels of support


  • Tech Support 8AM-5PM (M-F)
  • NBD On-Site Service


  • Tech Support 8AM-5PM (M-F)
  • 4-Hour Response Time


  • Tech Support 24 Hours x 7 Days
  • 4-Hour Response Time

The Hybrid Support Approach

Optimize your maintenance with a custom hybrid maintenance solution

You don’t have to be forced into a timeline that’s not suited for your organization’s needs. You can have the freedom and flexibility of a hybrid maintenance plan with TERACAI.

  • Save budget money up to 50%-60%
  • Rely on strong third-party maintenance (TPM) offerings
  • Select a spares program to provide coverage

Use a blend of TPM, a spares program, and OEM support in the areas where each makes the most sense. TERACAI can help you implement a right-sized hybrid support solution using third-party maintenance.