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Managed Services
Remote Help Desk

An efficient way to get the support you need—and free up your IT staff for more important business initiatives.
 

If you’re like most organizations these days, chances are your IT staff is being stretched to the limit—meeting the ever-growing demands of today’s BYOD environment, not to mention an increasingly competitive business climate.

 

Which begs the question: Are you using your IT resources for the right tasks? Put another way, do you think it is the best use of your high-level people’s time to have them answering troubleshooting calls?

 

TERACAI’s remote help desk solutions will free up your technical staff to focus on their core competencies—and your company’s important strategic initiatives. It will also ensure the best possible IT support for your users and customers.

 

You can take advantage of:

  • Experienced, technical experts on call to address your IT issues: Our support staff receives ongoing training and is active in pursuing continued professional development to stay current on the latest technical issues and resolution strategies.
  • 24/7 real-time troubleshooting and remediation: This ensures users and customers can get the help they need, when they need it.
  • One-call resolution: 80+% of incidents are resolved on the first call so your employees can get back to work faster.
  • Certified North America-based staff: Clear communication helps resolve issues more quickly and without aggravation.
  • Live online support: Including phone or email
  • Multiplatform support: This includes all computer and mobile operating systems and all devices used in your organization.
  • Tiered service levels and customer support capabilities: You can tailor the help desk services to your needs and budget.